Instructor: Jean Crossman-Miranda
Fri 07/13/07, 9:00 am - 4:30 pm
Fresno - Woodward Park Library
$75.00
Workshop Description: This all-day training will provide the skills you need to offer excellent customer service to library users from many other cultures. Through discussion, individual and group exercises, video examples, and simulations, participants will explore the notion of culture and practice simple verbal and nonverbal interactions to welcome and effectively communicate with multicultural library customers. The instructor will provide cheat sheets, charts, checklist, a bibliography and webliography, as well as practical, useful tips that can be applied immediately.
More information and registration: http://www.infopeople.org/workshop/322
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